Welcome to  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD) website online store. Terms and conditions stated below applies to all visitors and users of  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD). You're bound by these terms and conditions as long as you're on  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD).

The content of terms and conditions may be change, move or delete at any time. Please note that  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD) have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions,  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD) will take immediate actions against the offender(s).

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD).

Comments and Feedbacks
All comments and feedbacks to  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD) will be remain  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD)'s property.

User shall agree that there will be no comment(s) submitted to the  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD) will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

User shall agree that  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD) may send newsletter regarding the latest news/products/promotions etc through email to the user.

The user shall agree to defend, indemnify and hold  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD) harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk.  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD) will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
From time to time, there may be information on  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD) that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfying with your purchased product(s). Please check out “Return and Refund Policy”.

This agreement is effective unless and until either by the customer or  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD). Customer may terminate this agreement at any time. However,  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD) may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.                           

Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. The parties hereto submit to the exclusive jurisdiction of the courts of Malaysia. All dealings, correspondence and contacts between us shall be made or conducted in the English language.                                                                                                                           

No Waiver
No delay or failure on our part to enforce our rights or remedies under these Terms and Conditions shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.                                                                                                                  

Intellectual Property Rights
All intellectual property rights in connection with the Website and the App (including but not limited to, the recipe, design, layout, look, text, appearance and graphics) are owned by us and must not be reproduced without our prior written consent. You may for your own personal use, to print and download the materials or bookmark or share links directing others to the content on the Website and the App, provided that you do not modify, reproduce or republish any content either online or offline, without our consent.                                                   

Placement of Orders
1.1 Any transaction between you and the service from  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD) is between you and  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD).

1.2 You should check that the product that you are ordering is suitable to your particular health or diet.

1.3 Any orders that you have placed are subjected to delivery capability, product availability and acceptance us. When you have placed your order online, we will notify you with an email or other forms of notification subject to our company's policy. This confirmation will be produced immediately and you must inform us immediately if information is incorrect. Once we received order confirmation, we will check the availability of the particular product and our company's delivery capability.                                                                                                 

Payment and Prices
1.1 All prices listed on the website of the products and services is the price of listing at that given time. Our company reserves the rights to change and amend these price lists.

1.2 Prices and list of pricing will be listed in the website when your order is placed. We accept bank transfer/offline transfer as well as online payment i.e. Credit card and Bank Cards.               

Delivery Time
1.1 Our delivery time stated is by approximation only and may vary, we would try our best to deliver within 90 minutes.

1.2 We may engage third party service provider to ensure delivery of the order within 90 minutes. Whilst we aim to ensure the service level of such third party service provider, we are not able to warrant their conduct or behavior and shall not be held responsible for any omissions or misconduct caused by such third party service provider. Your order will be delivered as soon as possible and we endeavor to meet the said delivery time. 

1.3 However it may be occasionally delayed due to traffic flow, weather conditions, unforeseen incidences or force majeure event, and we shall not be held liable for failure to deliver. If it is in our view that the delivery of your order is likely to be substantially delayed, we will contact you for such delayed.

1.4 You are responsible to be available at the time of delivery and ensure adequate arrangement is made. All risk in the products shall pass to you upon delivery.

1.5 In any event where we are unable to reach you, we will attempt to contact you at the phone number given and if you are still unreachable, the order shall be deemed delivered and you will be liable for its payment in full as if you had received the order. We shall not be held responsible for your failure to provide adequate access or arrangements for delivery.

1.6 To ensure the highest quality of the meal served, it is highly recommended that all meals should be consumed immediately after delivery.

Return & Refund policy
The returned or exchanged or rejected goods/products will be checked with the receipt together and the goods should be in the good condition within 24 hours from the time of purchase. Any complaint or return or reject or exchange must disclose to us within 24 hours, we shall not accept if exceed 24 hours of time frame. Time shall be of the essence of this Term and condition regarding to the return or refund issue. The packaging should also be in original condition in original shipping container as received. If the goods/products has been opened or used or damaged by the customer, there will not be any refund or exchange or return.  www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD) will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days after the confirmation.

Please return your purchase to the following address:
 www.sukungavip.com (owned by 52 IPOH FOOD SPECIALITY SDN BHD)

Please contact us at [email protected] or Whatapps us at 014-6053068  if you have any questions or doubts.

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